Wednesday, 28 January, 2026
Dutch-Bangla Bank Plc (DBBL) Managing Director and CEO Abul Kashem Md. Shirin has urged the bank’s branch managers to uphold the highest standard of customer service, stressing that customer satisfaction remains the cornerstone of banking operations.
Addressing the bank’s two-day Managers’ Conference 2026 held on 24–25 January in Dhaka, Shirin said managers must develop a deep understanding of their customers’ business needs and demonstrate empathy in all interactions.
“You must have sound knowledge of their business, a clear understanding of customer needs, and demonstrate empathy,” he said. “Branch managers must ensure the consistent delivery of high-quality services to customers.”
The conference, which reviewed DBBL’s overall performance for 2025 and mapped out strategies for 2026, saw participation from managers of all 243 branches, along with Deputy Managing Directors, CXOs, divisional heads, cluster heads and senior executives from the bank’s head office.
In his address, the CEO reviewed the bank’s performance for 2025 and praised managers for their contribution to a strong financial year. DBBL posted an operating profit of Tk 2,704 crore in 2025, reflecting resilient growth despite a challenging economic environment.
Shirin congratulated branch managers and their teams for meeting their targets and said the bank is now focused on scaling up business and service quality in 2026. He urged managers who fell short of targets to intensify efforts and ensure they meet the goals set for this year.
The CEO outlined a multi-pronged strategy to expand DBBL’s business in 2026, leveraging the bank’s extensive digital platforms and networks. He urged managers to accelerate growth through:
Fast Tracks – DBBL’s largest online banking platform
Rocket – Mobile banking
CRM and ATM networks
Agent banking
POS terminals
NexusPay
Shirin also stressed the need to expand retail and SME banking alongside corporate lending to strengthen the bank’s portfolio.
During the conference, managers shared their insights, identified opportunities and reaffirmed their commitment to achieving the bank’s budgetary targets for 2026.
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Dutch-Bangla Bank Plc (DBBL) Managing Director and CEO Abul Kashem Md. Shirin has urged the bank’s branch managers to uphold the highest standard of customer service, stressing that customer satisfaction remains the cornerstone of banking operations.
Addressing the bank’s two-day Managers’ Conference 2026 held on 24–25 January in Dhaka, Shirin said managers must develop a deep understanding of their customers’ business needs and demonstrate empathy in all interactions.
“You must have sound knowledge of their business, a clear understanding of customer needs, and demonstrate empathy,” he said. “Branch managers must ensure the consistent delivery of high-quality services to customers.”
The conference, which reviewed DBBL’s overall performance for 2025 and mapped out strategies for 2026, saw participation from managers of all 243 branches, along with Deputy Managing Directors, CXOs, divisional heads, cluster heads and senior executives from the bank’s head office.
In his address, the CEO reviewed the bank’s performance for 2025 and praised managers for their contribution to a strong financial year. DBBL posted an operating profit of Tk 2,704 crore in 2025, reflecting resilient growth despite a challenging economic environment.
Shirin congratulated branch managers and their teams for meeting their targets and said the bank is now focused on scaling up business and service quality in 2026. He urged managers who fell short of targets to intensify efforts and ensure they meet the goals set for this year.
The CEO outlined a multi-pronged strategy to expand DBBL’s business in 2026, leveraging the bank’s extensive digital platforms and networks. He urged managers to accelerate growth through:
Fast Tracks – DBBL’s largest online banking platform
Rocket – Mobile banking
CRM and ATM networks
Agent banking
POS terminals
NexusPay
Shirin also stressed the need to expand retail and SME banking alongside corporate lending to strengthen the bank’s portfolio.
During the conference, managers shared their insights, identified opportunities and reaffirmed their commitment to achieving the bank’s budgetary targets for 2026.
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